YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW
As an Australian business, we operate fully in accordance with the Australian Consumer Law (ACL). Your ACL consumer guarantee rights apply regardless of any other terms in this policy and cannot be limited, excluded, or modified by us.
Under the ACL, you are entitled to a repair, replacement, or full refund if a product:
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Is faulty or doesn't work as described
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Doesn't match its description or our product listing
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Is not fit for the purpose it was sold for
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Has safety defects or causes damage to property
These rights are in addition to any goodwill returns policy described below — we cannot take them away. If you believe your ACL rights apply, contact us and we will act on them without argument.
CHANGE OF MIND RETURNS
Changed your mind? That's fine. We accept returns within 14 days of delivery on standard (non-custom) products under the following conditions:
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The item must be unopened, unused, and in its original packaging
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Contact us first — do not send items back without speaking to us
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Return postage is the customer's responsibility for change-of-mind returns
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Once received and inspected, your refund is processed within 5 business days
We cannot accept change-of-mind returns on items that have been opened, fitted to a fridge door, or show any signs of use — for hygiene and resale reasons.
WRONG SIZE / SEAL DOESN'T FIT
Door seals are specific to door channel dimensions. If the seal you ordered doesn't fit your fridge, please contact us before cutting, trimming, or fitting it — we'll help find the right solution.
IF OUR WEBSITE WAS INCORRECT: If we described the seal as compatible with your fridge and it isn't, we'll replace it or refund in full — including return postage. No questions.
IF YOU MEASURED INCORRECTLY: Standard change-of-mind return conditions apply (item must be unopened, return post at your cost). To avoid this, download our free measuring guide before ordering — it takes 5 minutes and prevents 95% of sizing issues.
Our free measuring guide is available at: summitco.net.au/measuring-guide
FAULTY OR DAMAGED ITEMS
If your item arrives damaged in transit, or proves to be faulty under normal use, contact us within 14 days of receipt. We will resolve it promptly — your ACL rights apply in full.
To report a faulty or damaged item, please email info@summitco.net.au with:
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Your order number
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A photo clearly showing the damage or fault
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A brief description of the issue
We generally do not require you to return a damaged item — a photo is sufficient for most claims. We'll arrange a replacement dispatch or full refund, including any return postage where needed, within 2 business days of your report.
INCORRECT ITEM SENT
If we send you the wrong product — wrong seal, wrong size, wrong model — contact us immediately. We'll:
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Dispatch the correct item on priority
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Provide a free prepaid return label for the incorrect item
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Cover all associated costs
This is our error and we'll fix it at no cost to you, immediately.
NON-RETURNABLE ITEMS
The following products cannot be returned or exchanged unless they are genuinely faulty:
❌ CUSTOM MADE-TO-MEASURE SEALS
These are manufactured specifically to your submitted dimensions and cannot be resold. Please measure carefully using our free measuring guide before placing a custom order. If your custom seal is faulty or not manufactured to the dimensions you specified, we will remake it or refund in full — no charge.
❌ PROFILE SEAL SOLD BY THE METRE (ONCE CUT)
Profile seal material is sold by the metre and cut to your specified length. Once cut, we cannot return the material to stock. Please order the correct length (plus ~10% for corners) using our measuring guide. Uncut profile rolls are returnable under standard conditions.
❌ INSTALLATION SERVICES
Once a professional fitting service has been completed and signed off, it cannot be refunded. If you are unsatisfied with the workmanship for any reason, contact us within 7 days and we will return to rectify the issue at no charge. Your satisfaction is guaranteed.
HOW TO INITIATE A RETURN
Please follow these steps — returns sent without prior contact cannot be processed and may be returned to sender.
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Email info@summitco.net.au with your order number, the product name, and the reason for return
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We'll respond within 1 business day with instructions and a return address
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Pack the item securely in its original packaging if possible
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Ship the item and email us the tracking number
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Once received and inspected (usually same day), your refund or replacement is processed immediately
For urgent issues — including faulty items causing a commercial fridge to be out of service — call us directly on 0418 979 116. We prioritise commercial operators.
REFUND TIMELINE
Faulty / wrong item
Processed within 1–2 business days of your report. Funds in account 2–5 days after processing.
Change of mind / wrong size
Processed within 5 business days of receiving your return. Funds in account 2–5 days after processing.
Refunds are returned to the original payment method used at checkout. We do not issue refunds as store credit unless you specifically request it.
CONTACT US
Our return process is designed to be straightforward and human. If something isn't right, contact us directly — we'd rather sort it quickly and keep you as a customer than argue over policy.
Summit Air & Refrigeration
Email: info@summitco.net.au
Phone: 0418 979 116
Web: summitco.net.au
Hours: Mon–Fri 7am–5pm | After-hours for commercial emergencies
Location: Hunter Valley, NSW, Australia